Head of Advice - Service Transformation (Maternity Cover)
Do you work in an information, advice or guidance setting? We’re looking for a Head of Advice Service Transformation (Maternity Cover). Are you the kind of person that wants to make ‘the way things work’ better and have some experience of improving systems and processes in an advice or guidance team?
The University of Manchester Students’ Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues. The advice service offers in person, over email and over videoconference advice and this year we want to supercharge how able the service is to meet increasing student demand. We’re looking for someone who’ll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we’ve designed in our restructure.
This is a senior, Head of level role in our organisation, and we’re looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well. The salary can be negotiated between £34,650 - £38,850, we can be flexible in working patterns as this is a role that can be done in a hybrid way (or about 0.8 FTE). This is a perfect role to go for if you’re interested in a secondment, looking for that next level up and you’ve got examples of where you’ve done some of the things in the job specification before, or if you’ve working in an information and guidance service and can see the transferable skills across to advice giving.
Staff Benefits
- 30 days of annual leave + bank holidays
- Enhanced parental leave policy
- Employer pension contribution of up to 8%
- Flexible working and hybrid working opportunities
- Free/subsidised Manchester Academy gig tickets
- Contribution to eyecare such as eye tests, glasses and contact lenses
- Employee Assistance Programme (including 6 free counselling sessions per year)
- Discount at our onsite bar and cafe - 532 Bar and Kitchen and Corridor Coffee
- Free breakfast and lunch from our cosy Community Space when you are in the office
Salary: £34,650 - £38,850 (plus a cost of living award will be added from August) Negotiation is possible and expected, but will result in enhanced expectations
Contract: Fixed-Term, ending on 31st August 2025
Hours: Full-Time - 35 hours per week (we are open to part time working requests of 0.8 FTE)
Please read the full job description and person specification before applying, as well as our guide to recruitment.
Recruitment Guide
We have a guide that explains our full recruitment process. We recommend reading through this before beginning an application.
Please avoid using AI to write your answers unless you need to do so for accessibility reasons. Your answers should be personal to you and provide detailed examples that are related to your own skills, experience and knowledge.
If you are invited to an interview with you, you will receive a copy of the interview questions in advice to help you prepare. We're more interested in hearing about your experiences and ideas than testing your memory so we want to help you feel as prepared as possible. You are welcome to bring brief notes into the interview as well if you want to.
Inclusivity and Accessibility
We are committed to equality of opportunity and we work hard to ensure that we appoint candidates based on merit. We particularly encourage applications from Disabled and Black, Black British, Black Welsh, Caribbean or African candidates as we recognise that these groups are underrepresented in our current staff team.
Recruitment Timeline
Applications opened: 22nd April 2024
Applications close: 26th May 2024 3pm
Interviews: 10th June 2024
Role Commencing: ASAP
We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. In this case, all applicants who have started an application will be contacted 2 hours before we close the role.
Contact
You can contact the hiring manager, Anneessa Mahmood (Director of Student Engagement) if you have any role-specific questions via email at anneessa.mahmood@manchester.ac.uk
If you have any other questions, please contact the People Team by email at jobs.su@manchester.ac.uk or give us a call on 0161 306 3279