Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.  

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us. 

Our staff team is led by our senior leadership team who are instrumental in driving our strategy at UMSU. It’s made up of our CEO, COO, 3 Directors and 2 Associate Directors. We are governed by our trustees and Exec Officers, you can find out more about that here. All our permanent, full-time roles are graded (Grade A-E) which means that there is a clear path to your development and progression whilst at UMSU. 

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. Our values are 

• We put students at the heart of what we do 

• We provide a ‘great experience’ service 

• We believe in improvement and progression 

• We are a community  

• We are open and transparent 

• We are inclusive 

You can find more detailed explanations of our values on our website. 

About the role 

As a Wellbeing Ambassador, you will play a pivotal role the SU's wellbeing offer, supporting the wellbeing of our student community through peer-support projects including SU How’s You. This innovative project connects students with existing support, provides essential information, and empowers them to take positive steps to improve their wellbeing.

You will engage directly with students, both on campus and remotely, ensuring they receive timely and relevant support. You will develop and maintain positive relationships with staff across campus, ensuring a joined-up approach to student support.

The role will require you to develop a comprehensive understanding of support available for both undergraduate and postgraduate students. Additionally, you will use data monitoring techniques to gather feedback and provide insights on the student experience driving continuous improvement.

This role is central to our commitment of putting students at the heart of everything we do. By providing essential peer support, you will help us create a welcoming and supportive environment, enhancing the overall student experience. Your innovative ideas and proactive approach will contribute to the ongoing development and success of the SU How’s You project, ensuring that we continuously improve and adapt to meet the evolving needs of the student community.

Eligibility

Open to applicants with relevant skills and experience who are eligible
to work in the UK and a current student at UoM (your course must finish
no earlier than June 2025)

Details 

Wage: £12 per hour + holiday pay 

Contract: Zero Hours, Fixed-Term until 31st July 2025

Hours: approximately 7-12 hours per week 

Our Staff Benefits

You'll get access to our great staff benefits; 

• Holiday Pay 
• Training and development opportunities, including access to our eLearning platform 
• Flexible working and hybrid working opportunities 
• Free NUS 1-year student card 
• Free Manchester Academy gig tickets 
• Contribution to eyecare such as glasses and contact lenses (for roles where you are using a computer screen) 
• Access to our employee assistance programme, including 6 free counselling sessions 
• 25% discount in our onsite bar and café - 532 Bar & Kitchen and Corridor Coffee 
• Access to our cosy staff Community Space which has free breakfast and lunch for you whilst you are in the office 

Recruitment Guide 

We have a guide that explains our full recruitment process. We recommend reading through this before beginning an application. 

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If you are invited to interview with us, we will share our interview questions in advance so you can prepare your responses. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as prepared as possible. 

Inclusivity and Accessibility

We are committed to equality of opportunity, and we work hard to ensure we appoint based on merit. 

We particularly encourage applications from Disabled or Black, Black British, Black Welsh, Caribbean or African candidates as these groups are currently underrepresented in our staff team. 

If you have any accessibility requirements or require adjustments to support you to apply to work with us, please get in touch. We can offer reasonable adjustments at all stages of our recruitment process. 

Recruitment Timeline 

Applications opened: 31st February 2025

Applications close:  17th February 2025

Interviews: 3rd March 2025

Role Commencing: ASAP 

We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. In this case, all applicants who have started an application will be contacted 2 hours before we close the role. 

Contact

People Team:

You can contact the People Team with any questions regarding our recruitment process. 

Email: jobs.su@manchester.ac.uk 

Phone: 0161 306 3279 

Hiring Manager:

You can contact Kate Smith with any questions regarding this vacancy.

Email: kate.smith-4@manchester.ac.uk